Is the "Ongoing live channel" count the same thing as the "concurrent livestream" count?
Yes, they are the same. You can confirm your concurrent livestreams from the "Ongoing live channel" section of the dashboard module.
如果勾選了「儲存此直播以供下載」，這個檔案會被保存在哪裡？
它會被保存在 BlendVision One 的檔案庫中。打開網頁控制台，從側邊選單中選擇「檔案庫」＞「影片」，您可以看到按最新保存的影片順序排列的列表。
Will a scheduled live event start automatically once the "Start time" from the live setting is reached?
A simulive event will start automatically as scheduled once the start time is reached.
在直播事件源的存檔中下載的直播文件是否包含了聊天或投票部分？
不，下載的直播檔案只包含了直播視頻的部分。
Error "The token used for playback is not valid. Please provide a valid token to proceed." is displayed in player when inserting iframe code in my website. How can I do?
This error is frequently happened when you choose "Token" in Visibility setting of security tab and just copy and paste embedded code from publish tool icon.
有辦法將「已封存」狀態恢復為「結束」嗎？
很抱歉，一旦進行封存後，我們並不提供將其恢復的功能。
Is it possible to execute live-to-VOD without saving live recorded video(Live Source File)?
Yes, possible.
The option of "User ID" in watermark section isn't displayed on creation step.
If "Token" is not selected in the Visibility settings, the User ID option will not be displayed.
為什麼控制室裡沒有顯示「預覽」按鈕？
預覽功能將在直播預定開始時間的12小時前啟用。在那之前，預覽按鈕不會顯示。
Error "You are not in the authorized domain to watch." is displayed, how can I resolve this error?
Security feature is functioning. Organizer needs to confirm if it's working like his intended.
直播回放的開始時間可以提前嗎？ 現在的狀態是「VOD準備完成」階段。
可以。
如果在預定的直播回放開始時間前，轉檔處理尚未完成，會發生什麼事？
在這種情況下，一旦轉檔處理完成，就會自動切換到直播回放開始，因此請等待轉檔處理完成。
Which setting enables the user enter a chat name on login page?
If chatroom feature is enabled or token is chosen on Visibility setting of security tab, chat name input field is displayed on login page.
Can you provide the suggested signal format settings for streaming software?
You can refer to the settings mentioned in the following sections as a reference when setting up your streaming software.
Which cover image is displayed after livestream ended when Live-to-VOD is disabled, [Status:Livestream ended/Before VOD] or [Status:Closed]?
Both cover images are displayed depending on the step with 3rd, 4th as a sequence.
Error "Invalid domain. Please check out the format." is displayed when input "blendvision.com" in domain control after enabled. What's the correct format?
Please enter in the format starting with "http//". Each example below is a sample.
Random string is displayed in the right bottom of audience screen. What's this?
This is called as "Watermark" by user ID format.
Error "You've reached the maximum number of devices for simultaneous playback. Please quit playback on another device and try again.(21403)(ERROR_REASON_OVER_DEVICE_LIMIMT)” is displayed, how can I do?
There is no problem with the settings, there is a problem with how viewers use the service based on the settings.