Error "The token used for playback is not valid. Please provide a valid token to proceed." is displayed in player when inserting iframe code in my website. How can I do?

This error is frequently happened when you choose "Token" in Visibility setting of security tab and just copy and paste embedded code from publish tool icon.

Cause : Resource token is missing

Detail :

Usually when "Token" is chosen in visibility setting, resource token (the section of "{token" in the code) needs to be obtained by yourself manually. And this resource token is different from access token which is obtained on showroom tab.

Resolution :

Please check the following guide for developers to know how to obtain resource token. And once obtained, please replace {token} in that iframe code.

Note :

If you observe this error with the "Public" visibility setting and copied iframe code, please contact to CS team.